We’ve made it easy for you to receive the help you need.
How to book an appointment.
By telephone
Your request will be signposted to the most appropriate clinician to help you by our reception team. You can contact us on 01905 22888 to book your appointment.
Contacting us via Patient Triage
We are now using Patient Triage to allow you to contact us.
You can;
Seek medical advice online from Barbourne Health centre - there will be a few simple questions to answer about your condition so we can decide on the best course of action for you. You will be asked how you want to be contacted, this could be via text, phone or video consultation.
Send a query to our admin team - you can contact us with referral queries, fit note queries etc, and the admin team can respond efficiently with a two way txt messaging service if they need more information.
Self Help Information - Patient Triage can signpost you to local NHS services including pharmacies or self-referral services.
The surgery will contact you within 2 working days. For more urgent help and assistance, please call the surgery on 01905 22888.
Direct booking via Patient Access
Routine smear tests and annual asthma reviews are available to book via Patient Access.
For smear tests, please ensure your eligibility before booking.
For asthma reviews, please wait until the surgery has notified you to book in.
Urgent appointments (out of hours)
For any urgent appointments or emergencies, please call 01905 22888 at any time. If the Centre is closed, an answer machine will provide you with a different number to call for treatment. If it’s an emergency and you cannot wait, then please call 111.
Community Pharmacists
Quite often, it’s faster and easier for all parties involved for patients to be seen by a community pharmacist at our pharmacy of choice - please read more about this below!
Home visits
If the patient requires a home visit appointment, please call the surgery before 10am so that we can promptly organise a home visit.
GP Training
Sometimes, our Health Centre will invite Nursing and Medical students to gain on-the-job experience. They may sit in on your appointments while shadowing a GP, and we hope that you will co-operate with us and help the students who are learning about general practice.
Currently, this isn’t happening at our practice. However, when we invite students again we will let you know if they will be assisting in your appointments.
Community Pharmacists.
What is the Community Pharmacist programme?
Many patients can receive same-day treatment by a Community Pharmacist, instead of having to wait for a GP appointment.
When you call the Practice, our reception team will ask a few questions to gain an understanding of your condition. If it’s deemed that you can be best helped by a Community Pharmacist, you’ll be offered a same-day private consultation with the pharmacist.
Why has this programme been brought in?
Pharmacists are fully trained healthcare professionals and experts in medicines, which allows them to offer clinical advice and over-the-counter medicines for the majority of minor illnesses, on the same day that you call us. This allows GPs to focus on the more urgent or complex issues that people may suffer from.
The pharmacist may see you in person privately, or call you for your consultation. They will be able to offer you expert advice and if necessary, can offer medicines which would help you recover.
Cancellations.
Please always let us know if you don’t wish to take up your appointment. Even if it is at the last minute, we can always fill it. We understand that you may now feel better or something else has cropped up and we are happy to rearrange… But please tell us!
You can cancel by calling 01905 22888 or on your NHS app or Patient Access app.
Please note that we do record all incidences of not turning up, and we will be in touch if you miss an appointment.
If you continually miss appointments our Practice Manager will be in contact with you. We do reserve the right to ask you to leave the practice list if you won’t help us to help you by keeping to your appointments - as missed appointments cost the NHS money, and make it harder for the rest of our local community to access appointments with us.
Need help urgently?
Patients with urgent requirements will always be seen on the same day—but if you have an emergency you don’t think is appropriate for us, or we are closed, you should call the following numbers:
999
Patients with very serious or life-threatening health conditions, such as chest pain, severe bleeding or loss of consciousness, should phone 999 without delay.
NHS 111
Patients who are unsure whether to visit A&E for their condition, or have an urgent medical need outside of our opening hours, should call NHS 111.