Practice Policies.
Your Data.
You can find all of our data policies—including our website privacy policy, and guidance on how we as a practice process your data—by visiting the Your Data page at the link below.
Violent & Abusive Patients.
The practice, along with the NHS, has a zero tolerance to violent and abusive patients. We have a duty of care to our staff and other patients to ensure a safe environment. Any patient who is abusive to the staff will be given a warning about their behaviour and if they continue to be abusive they will be removed from the doctor’s list and will no longer be registered at the practice.
Any patient who is violent will be reported to the police and will be removed from the practice list immediately.
The practice takes any bullying/threatening or undermining remarks about staff on Social Media very seriously and this will not be tolerated, any such action may result in reporting the patient to the police in regard to sections 2, 2A, 4 or 4A Protection from Harassment Act 1997, or offences under the Malicious Communications Act 1988 and Communications Act 2003
Violent patients will only be seen under special arrangements provided by the Primary Care Network. Details of these arrangements will be provided by the Primary Care Network.
Comments & Complaints.
We aim to provide a high quality service and are very interested in hearing any constructive comments you may have. A suggestion box for this purpose is situated in the waiting area.
The practice has an approved complaints procedure and we always welcome the opportunity to deal with any part of our service that is causing you concern.
Please contact our Complaints Manager by letter or email to take advantage of this service. Your complaint will be acknowledged within 3 working days and investigated, and you will be advised of the findings within 28 days.
You will also be advised on how to proceed should you wish to take your complaint to the Primary Care Trust.
You can download our full compliments and complaints policy here